Return and Refund Policy

If it isn’t right, you can send it back within 7 days of delivery for a full refund or exchange — no questions asked.

Custom-order pieces are made specifically for you and are not eligible for return or exchange unless they arrive damaged in transit or with a manufacturing defect.

Condition for returns

Returned items should be unused and in their original condition and packaging wherever possible, so we can inspect them and process your refund or exchange quickly.

Damaged or defective items

If a piece arrives damaged or with a manufacturing defect, let us know within 48 hours of delivery with photos of the issue, and we will arrange a free repair, replacement, or full refund.

How refunds work

Once a returned item is received and inspected, refunds are issued to the original payment method within 7–10 business days. Return pickup, where arranged by us, is free of charge; if you ship the item back yourself, we will reimburse reasonable shipping costs on approved returns.

How to start a return

To start a return or report a damaged item, use the contact form on this site or the details in the footer, along with your order number.